Brand problems can range from information leaks to incidents that result in stock market meltdowns. Product launches, acquisitions, and other events all require the same marketing know in order to offset negative events through reputation management. While no one wants to think about a brand’s decline, there there are ways to deal with it.

According to Clickz, here are the reasons why using online video can work:

1. Video content drives news
2. Search engines can pick up video
3. It’s what people are watching
4. Videos go viral

If you are proactive and reach out to bloggers with videos posted on video sites, when you need to communicate with your key publics, you’ll have outlets to reach out to. “The best defense is a strong offense” is a perfect quote to signify the worked needed for this effect.

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The ultimate metrics to define a great brand can be seen on the skin of its audience. There are cool brands such as Nike, Sony, Nintendo and Xbox that epitomize greatness without burning the skin of their fans. How can we then define the essence of such greatness?

The essence of greatness is in the capacity of a brand to foster the sales of a product/service by creating an emotional link with its audience. As such, a great brand balances the delivery of functional benefits with emotional ones.

In practice, you could ask yourself the following questions: Does my brand have any substantial positive impact on sales and market share (If market share is difficult to assess, consider your sales level against industry averages or against the estimated sales of your main competitors)? Does my brand hook our customer-base and make them loyal to the company?

Building a great brand is therefore serious business, albeit a blend of art and science. Whatever your brand and its specific situation, the path to greatness remains the same and is almost entirely based on the way the brain stores, recalls, and processes memories. Considerable progress has been made in the last 15 years in this research field, to the great benefit of marketing and branding.

In a nutshell, great branding starts with a rigorous assessment of your audience and of the brand positioning in the minds of those people. What beliefs pop up in their mind when they think about your brand and its category? What are the good and bad memories coming back to mind? In the case of a car make, for instance, people may remember that this was the automobile of their first kiss, but they may as well remember a tire recall. In the case of a law firm, memory may associate with a painful divorce and broken family, for example. As it transpires, a brand interferes with a considerable level of noise in the collective memory of its audience.

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In a customer-centric organization, management can thus be defined as a discipline of action that integrates holistically all the corporate functions to deliver systematically value to customers beyond their expectation.

Although the development of a brand strategy typically involves a limited number of executives and their aides, the successful implementation of a strategy is everybody’s responsibility. Indeed, a major source of failure in the attempt to build a great brand is the lack of consistency among all the contact-points with the customer. In such a case, the brand message makes a promise on which the organization does not fully deliver. A sure way to ensure that the customer will consistently enjoy the brand experience is to implement processes throughout the organization.

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For instance, it took about 15 years for Nike to build one of the strongest global brands, thanks to (1) a focused brand positioning, (2) consistent 360-degree delivery, and (3) its association with All-Star basketball player Michael Jordan. Nike truly distinguished itself in its ability to deliver a consistent message across 360 degrees. Indeed, over a long period of time, Nike consistently delivered its brand message at each contact-point with its customers, from product, to advertising, to distribution, to merchandising, to website.

Fans of Michael Jordan’s Chicago Bulls could enjoy a remarkable consistency between Niketown and Nike’s TV commercials, as the gothic atmosphere depicted on the small screen could also be experienced three-dimensionally by the visitor at the Niketown store on North Michigan Avenue in the Bulls’ hometown.

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Many law firms, for example, assume that branding would negatively impact their reputation. However, branding should not be confused with television commercials. Whereas relationships and quality work are still fundamental to the success of a law firm, brand management can help a law firm in many ways, including (1) making clients more loyal to the firm as a whole than to specific professionals within the firm; (2) communicating a focused message to attract new clients, who increasingly shop around for razor-sharp legal expertise; (3) retain talent and attract bright new graduates, for whom the reputation of a firm is often an important non-cash factor.

There are branding steps that can have a considerable impact on revenues without the need for big budgets, such as the brand positioning strategy, the naming of the product, the packaging design, the delivery process of a service, the consistency of the brand experience at each contact-point with the customer, to mention a few.

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For internal purposes, engineers or designers often use code names to identify their projects, such as PN96. To become a brand, however, a name has to be able to fit in its audience’s memory in a way that will make the brand’s attributes recalled. Thus, “PN96″ turns out to be the best selling vehicle in the US, the F150 truck, “Built Ford Tough.”

Nevertheless, naming is a critical step of branding, and it would be a missed opportunity to leave it to Tarzan or the CEO’s spouse. Deprived of access to the Brandchannel, Tarzan sought common nouns from his limited vocabulary to name his adopted son and quickly ended up with “Boy.” Little he knew! If new parents cringe at the idea of getting the new name past their mothers-in-law, brand managers have to deal with a long battery of naming tests (and eventually the CEO’s mother-in-law). On the bright side, a well-chosen name can be so powerful as to become a one-word commercial. It is especially critical for small businesses, which often lack of the necessary marketing budgets to promote their brand effectively.

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As such, a brand is a combination of attributes, communicated through a name, or a symbol, that influences a thought-process in the mind of an audience and creates value. As branding is deeply anchored in psycho-sociology, it takes into account both functional and emotional benefits. Therefore, those attributes compose the beliefs that the brand’s audience recalls when they think about the brand in its context.

The value of a brand resides, for the audience, in the promise that the product or service will deliver. Clearly, a brand can recall memories of a bad experience. The value for the audience then would be to avoid purchasing that brand.

In conclusion, branding is the blend of art and science that manages associations between a brand and memories in the mind of the brand’s audience. It involves focusing resources on selected tangible and intangible attributes to differentiate the brand in an attractive, meaningful and compelling way for the targeted audience. Brand management then becomes the organizational framework that systematically manages those customer-centric processes. It aims at gathering intelligence, allocating resources, and consistently delivering the brand promise over time at each contact-point with the customer.

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